LAPRA 2018/19 Benefits Guide for Retired Members

11 LiveHealth Online: 24/7/365 Access to Health Care Anthem Blue Cross Prudent Buyer PPO members have access to LiveHealth Online—a service that lets you see a doctor without appointments or waiting rooms via two-way online video conferencing. It’s available for you when you need it—24 hours a day, 365 days a year. How much does it cost to use LiveHealth Online? LiveHealth Online is a part of your health plan. The cost of a LiveHealth Online visit is the same or less than a primary care office visit. To find out how much your visit will cost, enter your member ID on LiveHealth Online and the cost will be shown before you visit with a doctor. Key features of LiveHealth Online include the following: • You can use it at work, at home or on the go. You never need an appointment. • It’s fast. You can log in and talk to a doctor within a few minutes. • Doctors are available any time of the day or night, 365 days a year. • It’s private and secure. Get Started Using LiveHealth Online To get started using LiveHealth Online, you’ll need to set up an account and complete your profile at www.livehealthonline.com . If you have questions or need assistance setting up an account, call LiveHealth Online at 855-603-7985. Video Visits with a Kaiser Doctor If you are enrolled in the Kaiser HMO, you can see a doctor face-to-face with a video visit. Video visits are easy, secure, and part of your coordinated care. For health matters that need urgent attention, you can have a video visit with an emergency medicine doctor. You can also have video visits with your personal physician during office hours. There is no co-pay for a video visit. Register at kp.org to schedule a video visit. LiveHealth Online Mobile App Download the free LiveHealth Online mobile app to your web-enabled smart phone. Search “LiveHealth Online” from the App Store or on Google Play. LAPRA Wellness Program (formerly Healthy Lifestyles) The LAPRA wellness program is free for active and retired members and their adult dependents who are enrolled in a LAPRA medical plan. The LAPRA wellness program includes: • A free gym membership at more than 9,000 Prime fitness centers • An online Well-Being Assessment that gives you a snapshot of your current health with personalized feedback based on your health risks • Individualized support from a health coach • Tailored action plans just for you • Reward points that you earn and can redeem for fitness gear, kitchen gadgets and other merchandise For more information go to www.lapra.org or call 855-817-0647.